Delete your QCD FieldOps account

QCD FieldOps mobile app · developed by PrintGap

This page explains how to ask for your QCD FieldOps account and the personal data linked to it to be deleted, whether or not you still have the app installed.

Your account was created by your employer

QCD FieldOps is a workplace app. There is no public sign-up: your account was created by the company you install or survey for. Because your employer owns the job records your work is attached to, deletion is a request that we process with a person in the loop. Nothing is deleted the moment you ask, and we do not need your password or PIN to process the request.

Option 1 — in the app

Open QCD FieldOps and sign in.
Go to Profile › Privacy & Account.
Tap Request account deletion and confirm.

The app shows a short reference code. Your identity is taken from your signed-in session, so you do not need to fill anything in.

Option 2 — without the app

Fill in the form below, or email qcd@qcdlv.com with the subject "QCD FieldOps account deletion request", your full name, the company you work for, and the email address on your account. We may contact you or your employer to confirm the request comes from you before anything is removed.

What is deleted

Your account is deactivated so it can no longer sign in.
Your personal details on the account — name, email address, phone number, initials and sign-in PIN.
The device push-notification token registered for your phone.

What is kept, and why

Some records belong to your employer's jobs and are kept as business records after your account is deleted. They are de-identified — your name and contact details are removed from them:

Job check-in and check-out times and locations, location recorded while you were signed in, and time entries
Installation and site-survey photos, measurements and checklists
Customer sign-off signatures and completion documents
Job messages exchanged with the crew and the office

These are kept for as long as your employer needs them for billing, warranty and legal record-keeping. Crash reports, if any were sent, never contained your name or account identity and expire on the crash reporting provider's own retention schedule.

How long it takes

We complete deletion requests within 30 days and reply to confirm when it is done. If we need to confirm your identity first, the 30 days start once we have.