Support

Email: qcd@qcdlv.com

Hours: Monday — Friday, 7:00 AM — 5:00 PM PT

Response time: Within 1 business day

Account Access

QCD FieldOps accounts are managed by your company administrator. If you need an account created, reset, or deactivated, contact your admin or email us.

Delete Your Account

You can ask for your QCD FieldOps account and personal data to be deleted from inside the app (Profile › Privacy & Account › Request account deletion) or without the app. See Account deletion for what is deleted, what is kept, and the timeline.

Location & Permissions

QCD FieldOps uses your location while you are signed in — for job-site check-in, dispatch and arrival times, and nearby jobs — and stops when you sign out. If location isn't working, ensure Location Services are enabled in your device's Settings and that QCD FieldOps has "Always" permission ("While Using" works only while the app is open). See the Privacy Policy.

Camera & Photos

If the camera isn't working, check that camera permissions are granted in your device Settings. Photos are automatically uploaded when you have an internet connection.

Offline Mode

Core features work without an internet connection. Data will sync automatically when connectivity is restored. If sync seems stuck, try closing and reopening the app.

QCD Stock counts a shop's roll, sheet and box stock from a phone. Sign in with your PrintGap email and password (or the sign-in your shop uses). Pick what you are doing — taking inventory or a correction — then Rolls or Sheets, and count each size: type what you can see, or tap 📷 to count from a photo.

To measure a butt roll, photograph its end straight on, tap the middle of the core, check the wraps and feet, and pick the material. The roll is saved on its own and, if your shop has a label printer, its sticker prints. Scanning that sticker's QR code later opens the roll again so you can measure it, mark it used up, or print a new sticker. If the app shows "Can't reach PrintGap", check the Wi-Fi or signal and tap Try again. For anything else, use the form above or email qcd@qcdlv.com.

PrintGap Stations turns an iPad into a production station for a shop that runs PrintGap. Operators never sign in: a shop administrator sets each iPad up once. On the iPad, tap Sign in to set up, sign in with your PrintGap administrator email and password (PrintGap signs you out again right away), and pick the station. This needs a PrintGap password — if you sign in to PrintGap with Microsoft or an emailed or texted code, use the other way: in PrintGap, open Engine ▸ Stations & Machines, press Set up iPad on the station, and tap Scan setup code on the iPad.

To move an iPad to a different station, hold three fingers on the screen for three seconds, confirm, and set it up again for the new station. If the iPad shows "Can't reach PrintGap", check its Wi-Fi and tap Try again. For anything else, use the form above or email qcd@qcdlv.com.