How We Record Text Consent

1. We ask

When a customer places or discusses an order with us by phone, email or in person, the customer-service representative asks:

"Would you like QCD to text you updates about your orders at this number? Message frequency varies with your orders. Message and data rates may apply. Reply STOP to opt out or HELP for help. Terms and privacy are at printgap.qcdlv.com/sms-terms."

Texting is never a condition of placing an order. If the customer does not say yes, nothing is recorded and we do not text them.

2. The representative records the answer

On the order-intake screen, under the order contact, the representative clicks Client wants texts. The screen shows the question above, word for word, and the representative chooses how the customer said yes:

If the customer asked for texts by email or on a form, the representative chooses In writing (email / form) instead. The same control is on the customer's contact record, where it shows what is on file:

Each record holds:

• the mobile number;
• the date and time;
• how consent was given: said yes (phone or in person), in writing (email or form), or by texting START to our number;
• where it was recorded (order intake or the contact record);
• the representative who recorded it.

Once the answer is recorded, we send the customer one text confirming it, with how often to expect messages and how to reply HELP for help or STOP to cancel. It reads:

QCD: You are signed up for QCD Order Texts (updates on your orders). Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

3. Or the customer texts START

A customer can also opt in by texting START, SUBSCRIBE or UNSTOP to our business number. That text is the record, and we reply once to confirm.

Our own staff and crew

Employees and installation crew are texted about the jobs they are assigned. A manager adds a staff member's mobile number to our staff texting list with their agreement; the list records the number, the staff member, the manager who added it and when. Removing a number is recorded too, and staff can reply STOP at any time like anyone else.

4. No record, no texts

Every text we send — a reply as much as an update — checks this record first. A number with no recorded opt-in, or one that has opted out, is not texted:

5. Stopping texts

Reply with any of these words, as the whole message, to stop all texts: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT, OPT OUT.

A customer can also tell us in their own words, by text or by email (for example "please stop texting me"). We record the opt-out as soon as it arrives, and a team member confirms it covers the right number well within ten business days.

Our staff cannot undo an opt-out. Only the customer can opt back in, by texting START.

Privacy

We do not sell, rent or share mobile numbers, message content or consent records with third parties for marketing. See our SMS Privacy Notice and SMS Terms.

Contact

Quick Change Display LLC, doing business as QCD
3755 W Hacienda Ave, Las Vegas, NV 89118
Phone: (702) 364-0762
Email: qcd@qcdlv.com
Web: printgap.qcdlv.com/support