SMS Privacy Notice

Information we collect

• Your mobile phone number.
• Your consent record: the date and time you opted in, how you opted in (you said yes to our representative, you asked in writing, or you texted START), where it was recorded, and which representative recorded it.
• Your opt-out record, if you opt out: the date and time and how you told us (a STOP keyword, your own words by text or email, or a request to our team).
• The text messages you send us and we send you, with their times and delivery status. Pictures you text us are stored with the message.
• For our own employees and crew: the staff member and the manager who added their number to our staff texting list, and when.

We collect this from you, from your text messages and their delivery reports, and from our representatives who record your answer.

How we use it

We use this information only to:

• send the transactional and customer-care texts you asked for about your own orders: order status, proof-ready notices, delivery and installation scheduling and times, delivery problems, and replies to questions you asked us;
• text our own employees and crew about the jobs they are assigned;
• check, before we text you, that a recorded opt-in is on file and that you have not opted out. With no opt-in on file, we do not text you; the only exception is the single reply to your own HELP or STOP;
• answer HELP, honour STOP, and keep a record of your choice.

We do not send marketing, advertising or promotional texts, and we do not use your mobile number for any purpose other than the program described here.

Sharing

We do not sell, rent or share your mobile phone number, your messages, or your opt-in data and consent with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are never shared with any third party.

To run the program, messages pass through service providers that act only on our behalf and only to deliver and store them: our SMS messaging provider and the wireless carriers that carry each text, and the hosting and database providers of the software we use to manage orders. They may not use your information for anything else. We may also disclose information when the law requires it.

Keeping it safe, and how long

Consent and message records are kept in our order-management system, which only our own staff sign in to, and consent records can be read only by our server, never directly from a web browser. We keep them for as long as we text you, and afterwards as long as we need them to show what you agreed to and to keep honouring an opt-out.

Your choices

• Stop texts: reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT or OPT OUT as the whole message, or tell us in your own words by text or email. We record it as soon as it arrives.
• Get help: reply HELP for our contact details.
• Start again: text START to our business number. Our staff cannot undo an opt-out for you.
• Ask what we hold, or correct it: email qcd@qcdlv.com.

Message frequency varies with your orders. Message and data rates may apply. See how we record your consent for what our team sees and stores.

Other policies

Our general website privacy policy is at qcdlv.com/privacy-policy. For text messaging, this notice applies, and where the two differ on text messaging, this notice controls.

Changes

We will post any change to this notice on this page with a new "Last updated" date.

Contact

Quick Change Display LLC, doing business as QCD
3755 W Hacienda Ave, Las Vegas, NV 89118
Phone: (702) 364-0762
Email: qcd@qcdlv.com
Web: printgap.qcdlv.com/support
Hours: Monday – Friday, 7:00 AM – 5:00 PM Pacific Time